Returns & Refunds

We want you to feel comfortable and confident in your Salty & Sassy swimwear. If the fit isn’t right, we offer a refund or size exchange on eligible full-price items.

Change-of-mind returns and size exchanges

Please email info@saltyandsassy.com before returning an item. Include your order number and whether you would like a refund or size exchange. We will provide return instructions.

Items must be received by us within 30 days of purchase and meet these conditions:

• Unworn, except for trying on, and unwashed.
• Original tags attached.
• Free from marks, stains, deodorant, perfume and other odours.
• Any original hygiene liners intact and unaltered.
• Swimwear bottoms and one-piece swimsuits must be tried on over underwear.

Please try your items on promptly after delivery so you have time to arrange a return.

Size exchanges are subject to stock availability. If your preferred size is unavailable, we can arrange a refund for an eligible full-price item.

Sale items

Sale items are not eligible for change-of-mind refunds. Size exchanges may be offered subject to stock availability and the conditions above.

This does not affect your rights under Australian Consumer Law.

Return postage and refunds

For change-of-mind returns and size exchanges, customers are responsible for the cost of returning items to us. For an approved size exchange, Salty & Sassy will cover the postage to send your replacement size to you.

We recommend using tracked postage when returning items and keeping your postage receipt.

Original delivery charges are not refunded for change-of-mind returns.

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds will cover the amount paid for the returned item and will be issued to your original payment method. Your payment provider may require additional processing time.

If a change-of-mind return does not meet the conditions above, we will contact you to explain why and discuss arrangements for returning it to you.

Faulty, incorrect or mis-described items

Nothing in this policy excludes or limits your rights under Australian Consumer Law. Our 30-day change-of-mind limit, sale exclusions and original-condition requirements do not restrict those rights.

If your item is faulty, incorrect or not as described, please email info@saltyandsassy.com with proof of purchase and a description of the problem. Photos, where practical, can help us assess it.

For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we will provide a remedy as required by Australian Consumer Law.

Where a problem is confirmed, we will cover reasonable return postage costs, including reimbursing reasonable postage you have already paid. Please keep your postage receipt.

Need help?

For sizing advice or questions about a return, email info@saltyandsassy.com. We’re happy to help.