Shipping & Returns

30-day returns and exchanges available on eligible items.

SHIPPING

  • Orders are typically dispatched within 1-3 business days.  Delivery times vary by location.
  • All orders are dispatched with Australia Post, DHL, Couriers Please and TNT
  • Shipping charges are non-refundable
  • If no one will be available to receive your parcel, we recommend shipping it to a business address or requesting Authority to Leave where appropriate.

RETURNS

Please contact us at info@saltyandsassy.com before sending a return so we can assist you.

We accept returns within 30 days of purchase, provided you have the following:

  • Proof of purchase (order number)
  • Item/s are in their original condition, with tags and hygiene stickers still attached.

RETURN ELIGIBILITY

  1. All items must be received by us within 30 days of purchase. We suggest you try your items on as soon as you receive them to ensure you can return them during the accepted returns period.
  2. Items must be returned in their original condition, unworn and unwashed with all their tags attached.
  3. Swimwear briefs and one piece swimsuits must be tried on over underwear. Items must be returned with the tags attached and protective hygiene strip intact.  Returns or exchanges cannot be accepted if the hygiene strip or tags have been removed or altered, or if the item shows signs of wear.
  4. Sale items are not eligible for a refund.  Size exchanges may be offered subject to stock availability.

ACCEPTABLE RETURNS CONDITION

Any items you return must be

  • Unworn, minus being tried on
  • Unwashed
  • With tags on
  • Free from marks or stains, including deodorant marks
  • Free from odors
  • Bikini briefs and one pieces must be tried on over underwear, and have their hygiene strip intact

Unfortunately if your items are returned in subpar condition, we will be unable to accept them. You will be charged for the cost of the item, and it will be shipped back to you at your own expense.

RETURN SHIPPING FEES

Return shipping costs are the responsibility of the customer unless an item is faulty.  We recommend checking our size guide before ordering to help choose your best fit.

Need another size?  Size exchanges are welcome within 30 days for eligible items.

FAULTY ITEMS

We are sorry if you have received a faulty item. In accordance with Australian consumer law SALTY & SASSY will repair or replace a faulty item subject to the below terms and conditions:

  • If you believe your item is faulty, please email info@saltyandsassy.com with your order number and images of the fault so our team can assess the concern and arrange a repair or replacement if the item is deemed faulty;
  • Please note an item is not deemed faulty where any issues arise as a result of fair wear and tear. It is your responsibility to care for your garment according to the instructions on your garment tag and our website. This includes rinsing it with fresh water after swimming in chlorine or salt water, not dragging your garments across rough surfaces.

If you have any questions about sizing, shipping or returns, we're always happy to help.  Simply email us at info@saltyandsassy.com before placing your order.